Customer Service is our priority. We want you to love and adore your purchase. To make an exchange or return please email us at email@example.com with your order information. Please let us know what item you would like to exchange for, or the reason for return. We will provide the return/exchange address to you in a follow up email.
We have a 14 day return policy. Due to the nature of our products, we cannot accept any returns/exchanges after 14 days. All returns will be inspected to ensure item is unused and in its original condition. Please email us at firstname.lastname@example.org with your original order information to initiate the return/exchange process. You are responsible for return shipping costs and the original shipping cost is non-refundable.
Please keep in mind, our 100% handmade necklaces are wooden and not indestructible or unbreakable like hard plastic or silicone. Please always use with care and inspect your teething necklace before each use- wooden beads and tassel too. The more you care for your necklace, the longer it will last.